FOOD DELIVERIES BEING MADE TO COLLEGE/HOSTELS/SCHOOLS ARE SOLELY AT CUSTOMER’S RISK. In case the authorities of such places fail to accept the package, for any reason, Home Town Kitchen will under no circumstances issue a refund or credit to the customer's account, nor shall Home Town Kitchen attempt re-shipment of the same order. For a special or preferred delivery date, the Customer shall necessarily mention the required delivery date in the gift message box when placing the order. If the order does not contain any delivery date, the package shall be delivered at the first opportunity, as soon as possible.

Since transport/courier agencies do not deliver to P.O. Box address, customers are requested to provide full address with pin code / zip code. NOTE: Billing Address shall mean the address where a customer receives the credit card bills. Shipping address shall mean the address where the order shall have to be delivered.

In case customer wishes to avail other alternate shipping options, Home Town Kitchen may then suggest other options. On special request, Home Town Kitchen may also provide special quotes for shipping, in case merchandise order amount is large. Customer may send email to for further details.

In case of multiple orders, Customer may receive the same separately, depending on product availability and shipping locations. All products shall be shipped from Coimbatore.

Home Town Kitchen shall not give any refund, returns, replacement & exchange for reason of delay caused due to the carrier agency. However, at its sole discretion, Home Town Kitchen may agree to provide credit which may be used for future orders.

Home Town Kitchen shall intimate by email, in case of delay in shipping due to un-availability of stock or due to unusual delay in filling an order.

All orders sent by Home Town Kitchen are fully insured at no extra cost to customers.
In case of loss of order while ‘in transit’, Home Town Kitchen shall re-process the order.
However, Home Town Kitchen shall not be responsible for loss of packages during transit or any damages to package (full or partial), once the same has been delivered by the carrier agency at the address provided by the customer at the time of placing of order.

Home Town Kitchen shall provide details of shipment via email alerts to the customer, once package is handed across to the carrier agency. The email alerts shall contain the transport/courier agency’s website details along with tracking number and expected date of delivery. The Customer may use the said details to keep a check on status of the package.
Please note that tracking numbers for orders shipped may take up to 1-2 business hours to become active on the websites.

Delivery Address as provided by the Customer may be changed within 10 minutes of placing of Order, and not later; by making the said request via email to admin@htkfoods.com

Ready to Ship Section is a special section that allows the customer to place a last minute order ensuring the delivery of the product within the next 1-2 Hours.
This provision is applicable only to the specified products as listed under the 'Express Section' of the website.

Time to ship mentioned on our website against each item is indicative and approximate values only and sometimes due to situations beyond our control, delays may occur. No refund, returns, replacement & exchange will be entertained for this reason.
However benefits such as some store credit to be used for future orders, free Food etc can be allowed on case to case basis.
If, for any reason, there is going to be a delay in shipping because a item is out of stock or If there is an unusual delay in filling an order, we will notify you by e-mail.
However any dates for delivery are approximate only and we are not liable for any delay in delivering your order or any part of it. We may choose to deliver your order in separate parts. In some cases we may offer to refund you for unfulfilled part of the order.